Shipping policy

Muskies Inc delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at this time.

Processing Time

We handle orders within 1–3 business days (Monday through Friday, excluding holidays). Once your order is sent, you'll get a confirmation email that includes tracking information.

Shipping Options

• Standard (7-14 business days): $15

Delivery windows are estimates based on business days, not counting weekends or holidays. Every order comes with tracking.

Order Tracking

After your order has shipped, we'll email you a tracking number. You can follow your package directly on the carrier's website (USPS, UPS, FedEx, or whichever carrier we use).

Delays

Although we make every effort to hit the estimated delivery times, sometimes delays happen because of carrier problems, weather, or a high volume of orders. If your order is very late, email us at support@muskiesinc.org and we'll look into it with the carrier.

Incorrect Address

Please verify your shipping address when you check out. We are not liable for packages sent to an address that was entered incorrectly by you. If you spot a mistake, reach out right away and we'll do our best to change it before the order ships.

Lost or Damaged Packages

If your package goes missing or shows up damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@muskiesinc.org. We'll cooperate with the carrier to fix the issue and, where appropriate, we'll send a replacement or issue a refund.